General Conditions of Sale

Preamble general conditions of sale

The online store: https://franckdelesdema.com/ is managed by Mr. Lesdema Joël, owner of the “Franck de LESDEMA” brand as a freelancer, whose head office is located at 5 avenue du General de Gaulle 94160 SAINT- MANDE (Val-de-Marne).

It is specified beforehand that these general conditions of sale govern the sale of products by Franck de LESDEMA to any natural or legal person buying via the store Franck de Lesdema, hereinafter referred to as “the CUSTOMER “.

These General Conditions of Sale, as well as the order form and the order confirmation, constitute the sales contract between Franck de LESDEMA and the CLIENT relating to the sale of the products ordered.

Any order placed on the store Franck de Lesdema implies that the CLIENT previously and unreservedly accepts the General Conditions of Sale in their entirety.

In the event of disagreement with the general conditions of Sale, the CUSTOMER must not use the Store.

Franck de LESDEMA reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations, or modifications then being applicable to all orders after the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CLIENT‘s order are those which were online, and which the CLIENT accepted on the day of placing his order.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural).

GENERAL CONDITIONS OF SALE: refers to this document, that is to say, the general conditions of sales applicable in relations between Franck de LESDEMA and the CLIENT.

ORDER: refers to the CLIENT’s order of one or more Product(s) or Service(s) made using the Website https://franckdelesdema.com/ or via Customer Service.

WEBSITE: refers to the website accessible at the address https://franckdelesdema.com/

PRODUCT: refers to a product or service offered for sale on the Site https://franckdelesdema.com/

CUSTOMER: designates a Natural or Legal Person, consumer, who uses the Website https://franckdelesdema.com/ and acquires one or more Product(s), for his personal needs, having previously adhered to the General Conditions of Sale

General conditions of sale

Article 2 – PURPOSE:

The Internet user visiting the online store and interested in the products and services offered by the seller is invited to CAREFULLY READ THESE General Conditions of Sale, to print them and save them on a durable medium, before placing an order on the site.

The Customer acknowledges having read the General Conditions of Sale and accepts them in full and without reservation.

These General Conditions of Sale aim to define the contractual relationship between Franck de LESDEMA and the CLIENT and the conditions applicable to any purchase made through the online store: https://franckdelesdema.com/

By accepting these General Conditions of Sale, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your charge to buy from this online store.

The use of our products for any illegal or unauthorized purpose is prohibited. Franck de LESDEMA retains the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its online store. Therefore, the applicable conditions will be those in force on the date of the order by the CLIENT.

GENERAL Conditions of Sale

Article 3 – Rates

The prices appearing on the product sheets of the Internet catalog are priced in dollars ($) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

Franck de LESDEMA reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CLIENT.

The products remain the property of https://franckdelesdema.com/ until full payment has been received by Franck de Lesdema.

Promotional products will be indicated by a “PROMOTION” sticker or by a crossed-out price. Our promotions are valid within the limits of available stocks at the time of the order and during the display period.

For CUSTOMERS outside mainland France, https://franckdelesdema.com/ is obliged, in accordance with the legislation in force, to charge VAT on orders shipped to most countries of the European Union.

For CUSTOMERS outside the European Union and DOM-TOM, orders are not subject to VAT, but may be subject to local taxes and customs taxes in force in the country of receipt. These rights and sums are not the responsibility of https://franckdelesdema.com/. They are the responsibility of the CLIENT.

Warning: any inaccurate information provided by the CLIENT with the aim of evading VAT may result in civil fines and criminal prosecution.

Article 4 – Order.

The contractual information is presented in English and will be subject to confirmation containing this contractual information no later than the time of delivery. Franck de LESDEMA reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order products on the Site https://franckdelesdema.com/, the CLIENT must create an account by providing the information required on the registration form.

To this end, the CLIENT declares to transmit complete and non-erroneous personal information such as to allow its precise identification in any situation. Any nominative, fanciful or slanderous information is likely to lead to the closure of the CLIENT’s account and the cancellation of his Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.

Article 5 – Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the CLIENT at the time of placing the Order.

The site https://franckdelesdema.com/ can offer the Customer to pay for his order by different means of payment of his choice:

  • Either by PayPal:

After choosing the PayPal payment method, the Customer is redirected to the secure interface of the payment system in order to securely enter their personal bank card or PayPal account details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by PayPal account is irrevocable.

  • Either by bank card via the Paypal platform:

After selecting the method of payment by credit card, the Customer is redirected to the secure interface of the payment system in order to securely

enter his personal credit card details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable.

  • Or by bank transfer:

After having chosen the method of payment by bank transfer, and upon validation of the order, the Customer receives confirmation of the registration

of his order. In order to finalize his payment and trigger the processing of his order, the Customer must make the transfer corresponding to the amount of his order to the bank account of https://franckdelesdema.com, whose details are communicated to the Customer at the end of the command. Upon receipt of the transfer, the order will be processed, and the Customer will be informed by e-mail.

  • Either by check:

After selecting the method of payment by check, the Customer receives confirmation of the registration of his order. In order to finalize his payment and trigger the processing of his order, the Customer must draw up a check for the amount of his order to the order of Franck de Lesdema and send it to the address of the head office: 5 avenue du General de Gaulle, 94160 Saint-Mandé – Val-de-Marne – France.

  • No cash payment should be sent.

GENERAL Conditions of Sale

Article 6 – RIGHT OF WITHDRAWAL.

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned, in perfect condition, in their original packaging accompanied by all its accessories, without having been used, accompanied by the initially signed delivery slip. Return costs are the responsibility of the Customer.

If the previous obligations are not carried out, the Customer will lose his right of withdrawal and the products will be returned to him at his expense.

It is recommended that the Customer make the return using a solution allowing the tracking of the package. Otherwise, if the returned package did not reach the Seller, it would not be possible to launch an investigation with the postal services to ask them to locate this package.

The Seller also reserves the right to defer reimbursement until receipt of the product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place.

In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of the Product(s), the Customer’s liability may be incurred.

In accordance with article L221-5 of the Consumer Code (“Hamon law”) of June 2014, the Consumer Customer can find here a standard withdrawal form for an order placed on the online store.

Article 7 – DELIVERY:

The delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the CLIENT during the placing of the Order. An e-mail will be sent to the CUSTOMER to inform of the shipment of the Products. The CUSTOMER has the option of choosing between different means of delivery.

Shipping costs are calculated according to the method of delivery selected (home, relay point, post office, etc.), the weight of the package, and the place of destination.

Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer refunded.

Article 8 – WARRANTY:

All the products offered by Franck de LESDEMA on the https://franckdelesdema.com store benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to Franck de LESDEMA who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: Lesdema Joël, Franck de LESDEMA company – located 5 avenue du Général de Gaulle -94160 Saint-Mandé (Val-de-Marne).

GENERAL Conditions of Sale

Article 9 – Liability

Franck de LESDEMA has, for all stages of access to the site, the ordering process, delivery, customer service, or subsequent services, only an obligation of means. Franck de LESDEMA cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular loss of data, intrusion, virus, interruption of service, and other involuntary problems, or for any act qualified as force major, in accordance with case law.

The computerized registers, kept in Franck de LESDEMA’s information systems under reasonable security conditions, will be considered as proof of communications, orders, and payments made between Franck de LESDEMA and the Customer.

Article 10 – Securing.

The https://franckdelesdema.com/ site is subject to a security system: the SSL encryption process has been adopted, but all scrambling and encryption processes have also been reinforced to protect all sensitive data related to means of payment as effectively as possible.

Article 11 – Intellectual property.

All texts, comments, works, illustrations, and images reproduced on the site https://franckdelesdema.com/ are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the site https://franckdelesdema.com/ is strictly prohibited whether in the form of a photo, logo, visual, or text.

Article 12 – Personal data.

All the data that you entrust on the site https://franckdelesdema.com/ are in order to be able to process your orders.

Under the law n ° 78-17 of January 6, 1978, relating to data processing, files, and freedoms, you can with the seller a right of rectification, consultation, or modification and deletion of the data that you communicated to us. This right can also be exercised online.

General conditions of sale

Article 13 – Force majeure.

Execution by Franck de Lesdema of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which in general or would delay execution. It are considered as such, particularly, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds.

General conditions of sale from Franck de LESDEMA

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